Return & Refund Policy

1. Overview

At KAYEL'S CLOTHING, customer satisfaction is our top priority. We take immense pride in handpicking premium Bangkok fashion apparel. If you are not completely satisfied with your purchase, size fit, or if an item arrives damaged, we offer hassle-free returns and exchanges in accordance with this policy.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, your item must meet the following criteria:

• The return request must be submitted within 7 days of receiving your package.
• The item must be in its original, unworn, unwashed, and unaltered condition.
• All original product tags, labels, and packaging must remain intact.
• Proof of purchase (Order number, invoice, or electronic receipt) must be provided.

3. Non-Returnable Items

For hygiene and clearance reasons, the following items cannot be returned or exchanged:

4. How to Initiate a Return or Exchange

Initiating a return is simple:

1. Contact our Customer Support via WhatsApp at 077 387 3361 or email kayelsclothingsgalle@gmail.com.
2. Provide your Order Number, item photos (if damaged or wrong item), and reason for return.
3. Our team will guide you on sending the package back to our store address in Dadalla, Galle.

5. Refund Method & Timeline

Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

• Online Card Payments (PayHere): Approved refunds will be processed back to your original payment card via the PayHere payment portal within 5 to 7 business days.
• Cash on Delivery (COD) / Bank Transfer: Refunds will be transferred directly to your nominated Sri Lankan bank account within 3 to 5 business days.
• Alternatively, you can opt for store credit or instant replacement exchange for another item/size.

6. Shipping Costs

If the return or exchange is due to an error on our part (e.g., defective item, wrong size dispatched), KAYEL'S CLOTHING will cover all return courier charges. If the exchange is due to a customer change of mind or personal size selection error, return courier fees will be borne by the customer.

7. Order Cancellation

Orders paid online via PayHere can be canceled free of charge before the order is dispatched for delivery. If the package has already been handed over to the courier, standard return procedure will apply upon delivery.

8. Store Contact Details